Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

This Refund and Cancellation Policy ("Policy") governs the purchase of courses, subscriptions, test series, study materials, books, digital products, mentoring programs, and other services offered by 366 Infinity Education Academy Private Limited ("Company", “366IEA”, "we", "our", or "us") through its website, mobile application, and associated platforms (collectively referred to as the "Platform").

By purchasing any product or service through the Platform, you acknowledge that you have read, understood, and agreed to this Policy.

1. GENERAL POLICY

The Company provides educational products and services, many of which are digital in nature and become accessible immediately upon purchase.

Accordingly, all purchases made on the Platform are generally considered final and non-refundable unless expressly stated otherwise in this Policy or required under applicable law.

2. DIGITAL COURSES, ONLINE BATCHES AND RECORDED LECTURES

2.1 Non-Refundable Purchases

Payments made for:

• Online courses;
• Recorded lecture batches;
• Live classes;
• Test series;
• Question banks;
• Digital study materials;
• E-books;
• Subscription plans;
• Mentorship programs;
• Downloadable content;

shall be non-refundable once access has been granted.

This policy applies irrespective of:

• Partial or complete usage of the course;
• Failure to attend classes;
• Lack of participation;
• Change of mind;
• Academic performance;
• Change in examination plans;
• Technical issues arising from the user's device, internet connection, or software.

3. ACCIDENTAL PURCHASES

If a user purchases an incorrect course or batch by mistake, the Company may, at its sole discretion, allow a one-time transfer to another course or batch of equivalent value, subject to the following conditions:

• The request must be made within three (3) calendar days from the date of purchase;
• The course access has not been substantially utilized;
• The alternative course is available on the Platform;
• The price of the replacement course is equal to or greater than the original purchase price.

Any price difference shall be payable by the user before the transfer is processed.

Approval of such requests remains entirely at the Company's discretion.

4. SUBSCRIPTIONS

Where subscription-based services are offered:

• Subscription fees are charged in advance;
• Fees paid are non-refundable;
• Cancellation will prevent future billing but will not entitle the user to a refund for the current billing period.

Users shall continue to have access to subscribed services until the expiry of the active subscription term.

5. BOOKS AND PHYSICAL PRODUCTS

5.1 Damaged or Defective Products

If books or physical products are delivered in damaged, defective, or incomplete condition, users must notify the Company within seven (7) days of delivery by providing:

• Order number;
• Photographs of the package;
• Photographs of the damaged product;
• A description of the issue.

Upon verification, the Company may provide:

• A replacement product; or
• Any other remedy deemed appropriate by the Company.

5.2 Non-Delivery Due to Incorrect Information

The Company shall not be responsible for non-delivery, delay, or loss resulting from:

• Incorrect shipping address;
• Incomplete address details;
• Incorrect email id
• Incorrect contact information;
• Refusal to accept delivery.
• Any other reasons

In such cases, no refund shall be provided.

Additional shipping charges may apply for re-dispatch.

6. PAYMENT ERRORS AND DUPLICATE TRANSACTIONS

If multiple payments are charged for the same transaction due to a technical error, payment gateway issue, or banking error, the Company will investigate the matter.

Upon verification, the duplicate amount received by the Company may be refunded to the original payment source within a reasonable period.

7. TECHNICAL ISSUES

Refunds shall not be granted for:

• Slow internet connections;
• Device incompatibility;
• Browser issues;
• Failure to meet system requirements;
• User-side technical problems.

Users are responsible for ensuring that their devices and internet connections are compatible with the Platform before making a purchase.

8. CANCELLATION BY THE COMPANY

The Company reserves the right to cancel, reschedule, postpone, modify, or discontinue any course, batch, event, webinar, service, etc;.

In such cases, the Company may, at its discretion:

• Offer an alternative course;
• Extend access;
• Provide credit toward another service; or
• Issue a refund where appropriate.

The Company's decision shall be final.

9. FRAUDULENT TRANSACTIONS

The Company reserves the right to refuse refunds, suspend accounts, or initiate legal action where it reasonably believes that:

• A purchase was fraudulent or done through any illegal methods;
• Payment credentials were used without authorization and in an illegal way;
• Refund requests are abusive, coercive, dishonest or inappropriate;
• Platform policies have been violated.

10. REFUND PROCESS

Where a refund is approved:

• Refunds shall be processed to the original payment method wherever possible;
• Processing timelines may vary depending on banks, payment gateways, and financial institutions;
• The Company shall not be responsible for delays caused by third-party payment providers.

11. CHARGEBACKS

Users are encouraged to contact the Company before initiating any chargeback or payment dispute.

Where a chargeback is initiated without a valid basis:

• Access to purchased services may be suspended;
• User accounts may be restricted and blocked;
• Legal remedies may be pursued where appropriate.

12. EXCEPTIONS REQUIRED BY LAW

Nothing in this Policy shall limit any statutory rights available to consumers under applicable laws.

13. MODIFICATION OF POLICY

The Company reserves the right to amend, update, or modify this Refund and Cancellation Policy at any time.

Changes shall become effective upon publication on the Platform.

Continued use of the Platform after publication of revised terms shall constitute acceptance of the updated Policy.

14. CONTACT US

For refund, cancellation, replacement, or billing-related inquiries, please contact: